Cooking analogy: teaching a kid to cook
Should be steps to complete an objective
How over what
Turns learners into users
Needs to be up to date!
Take as much time as the other three documentation quadrants categories put together
Learn by doing
Focus on getting them started, not necessarily doing it the "optimal" way
It needs to fucking work
Have immediate results
Make it repeatable
Concrete steps, not abstract concepts
Only explain what's currently necessary